FAQs
How Do I Place An order?
Just add items to your cart and hit the checkout button! If you have any questions or special requests, email me and I will respond as quickly as possible.Do You Accept Custom Orders?
Yes, Bespoke is one of my passions and I love to create unique and personal pieces, whether it is an engagement ring, designed especially for you or a remake of a family heirloom that you want updated to fit with your current life while retaining the meaningful precious stones and materials from the original piece. My goal is to create a lifetime piece of jewelry that incorporates your personal vision into a treasure.Are Your Earrings Heavy?
No! Since they are hollow they are extremely light weight.Can You Size “One of a Kind” Pieces?
Yes, almost all pieces can be resized, and if they cannot, I will take measurements and make a similar piece to fit you exactly.Are Your Bypass Rings Adjustable?
Yes, they all can be adjusted, though I prefer to be given your size so that I can do in the studio. Since they are solid, they take a bit of strength to adjust.Can The Double Sided Earrings Be Worn In Either Direction?
Yes, the double sided earrings are all reversible, as the back is also a finished piece, the earrings look beautiful from all angles.What Is Electroforming?
It is a process where metal is grown over a wax form, over several days creating a solid shell of silver or copper. In my work this allows for solid yet light weight hollow forms which gives me the ability to make sculptural pieces that are both bold yet comfortable.What is Casting?
Casting is the process of replacing the wax with metal by melting the wax out of a mold and pouring mutant metal into the mold. Creating a solid metal replica of the wax form.What is the difference between a Casting and an Electroforming?
Electroforming is metal that grows over the wax and casting is when the wax is replaced with metal. So the pieces that are electrofomed are hollow and much lighter weight. We mostly use casting for rings and some hinged bracelets because they take more heavy use and need the solid metal for strength. Also, your fingers and wrist can handle the extra weight that ears cannot.What Is Poly Enamel?
Poly Enamel a polyester or epoxy powder, which is then heated to fuse into a colorful layer over metal that offers a durable, chip-resistant finish. It looks and feels like vitreous enamel but has the durability of resin. Shana then fuses 24k or fine silver into the surface of the Poly Enamel creating an “elegant regal look”. Though it is more durable than traditional enamel is should be treated nicely and can be cleaned with simple soap and water.What Is Keum-Boo?
It is an ancient Korean gilding technique used to apply thin sheets of 24k gold to silver. This is how I create patterns in gold and oxidized silver giving more interest and keeping the cost of gold down.How do I Care for My Shana Kroiz Jewelry
Always remove your jewelry before swimming, sports, or when using harsh chemicals, applying beauty products, or entering extreme temperatures. Store sterling silver jewelry in an airtight plastic bag to avoid tarnish.
18k vermeil: About Our Vermeil most mass-manufactured jewelry has a thin gold “wash” that wears off over time. Our vermeil is 150-microns thick allowing for daily use without showing signs of wear. We guarantee our gem quality heavy plated vermeil! This surface needs no polishing, if it does get dirty with hand lotions, just wash with soap and water and a soft toothbrush. If you ever have any problems with your vermeil surface, please return and I will re-vermeil as I stand behind the surfaces of all my work.
Oxidized surfaces: Do not clean or polish as this will remove oxidation. Over time oxidation will get removed on high spots to reveal the base silver or copper. Some clients love this natural evolution, but I am happy re-oxidize. To arrange for refinishing just call 410-499-7577 or contact me to arrange for shipping. The only charge is return shipping.
Silver: If your piece needs to be polished, use a dry rouge cloth on all highly polished areas, and a toothbrush and soap on matte or satin finishes. If you are uncomfortable doing by yourself I am happy clean for you. To arrange for cleaning just call 410-499-7577 or contact me to arrange for shipping. The only charge is return shipping.
Poly Enamel coating offers a durable, chip-resistant finish but should be treated nicely and can be cleaned with simple soap and water. Any exposed metal can be cleaned with a general-use jewelry polishing cloth.
Double Sided Earrings
How Do I Put On The Double Sided Earrings?
The best way to put these on is to put the front through the ear hole like usual and when connecting the back, bring the back half to the back of your ear lobe and feel for the indent in the rubber clutch. Once the post is centered in the divot, I recommend twisting the post into the back half of the earring. (Note: the14k post is bent on an angle on purpose, this is so the post remains in the center of the rubber backing). I recommend practicing a few times before you actually put earrings in your ear. Once you get the hang of it, you will find these easier than any other earring catch. If it is too tight, add a touch of Vaseline for lubrication, though your natural oils will do this after a few wears. All my post are 14k white gold, which is very strong. If a post ever breaks I will repair, just call 410-499-7577 or contact me to arrange for shipping. The only charge is return shipping.
Help! I broke my piece! Can you fix it? I stand behind my work 100%, however, the Poly enamels are fragile so please handle with care. I will repair all pieces that are damaged with normal wear and tear.
What Is Your Return Policy?
Our Return Policy Pertains only to All items purchased directly from website
All items purchased directly from the website may be returned or exchanged within 7 days of receiving it (with the exception of special or custom orders and final sale items—see below). To make a return or exchange, please contact Shana Kroiz Jewelry at shana@shanakroizjewelry.com to receive a return shipping address.
Please include:
Order Number
Name
Address
Telephone number and e-mail address
Whether you would like a refund or exchange
Returns
Items may be returned for a refund of the purchase price only; shipping charges will not be refunded. You will receive your refund in the same form of payment used to place your order. The cost of return shipping will be deducted from your refund.
Exchanges
Your replacement order will not be mailed until we receive your return. There are no additional shipping fees for replacement orders (except for orders shipped out of the USA). If your exchange costs more than the original order, you must pay the difference. If your exchange costs less than the original order, you will receive a Shana Kroiz Jewelry credit for the difference.
Custom Orders
Custom orders cannot be returned unless they are damaged in transit.
Final Sale Items Items marked as “final sale” may not be returned or exchanged for any reason.
Gifts
We realize that the 7-day return window may not be feasible for gifts, and we will accept gift returns within a 14-day extended time frame. If you return a gift, you may choose to receive another item from Shana Kroiz Jewelry or to have the buyer refunded for the purchase price of the item, less return shipping charge.
Shipping
We use UPS 2 day shipping unless we have been contacted directly at shana@shanakroizjewelry.com for special instructions. Packages ship within 2-6 days unless they are being made to order and then it will be a 4 to 6 weeks to make and ship.