Shipping and Returns


We use UPS 2 day shipping unless we have been contacted directly at for special instructions. Packages ship within  2-6 days unless they are being made to order and then there will be a 4 to 6 week 

Our Return Policy Pertains only to All items purchased directly from website 

All items purchased directly from website may be return or exchange within 14 days of receiving it (with the exception of special or custom orders and final sale items—see below).

To make a return or exchange, please visit contact Shana Kroiz Jewelry at to receive shipping address and send item to : Shana Kroiz Jewelry

Address will be given by e-mail

Please include:

Order Number

Telephone number and e-mail address
Whether you would like a refund or exchange


Items may be returned for a refund of the purchase price only; shipping charges will not be refunded. You will receive your refund in the same form of payment used to place your order. The cost of return shipping will be deducted from your refund.


Your replacement order will not be mailed until we receive your return. There are no additional shipping fees for replacement orders (except for orders shipped out of the USA). If your exchange costs more than the original order, you must pay the difference. If your exchange costs less than the original order, you will receive a Shana Kroiz Jewelry credit for the difference.

Custom Orders

Custom orders cannot be returned unless they are damaged in transit.

Final Sale Items

Items marked as “final sale” may not be returned or exchanged for any reason.


We realize that the 14-day return window may not be feasible for gifts, and we will accept gift returns within an extended time frame. If you return a gift, you may choose to receive  another item from Shana Kroiz Jewelry or to have the buyer refunded for the purchase price of the item, less return shipping charge.